If your customers report that they are not receiving your marketing emails, it could be for a variety of reasons. Here are a few things you can do to help your customers receive your emails.
1. Check Spam, Promotion, Trash, and other folders.
2. Have the customer search their inbox for email@example.com
If you have tried all of these options and still cannot figure out why your customer is not receiving emails, you can email us at firstname.lastname@example.org with your account information, your customer's email address, and we would be happy to look into the issue further.